These are the classes available for college credit (if you school accepts ACE credit)
Advanced Studies in Hospitality Management: The objective of this advanced-level course is to prepare students to become entry-level managers in the Hospitality industry by exposing them to contemporary and complex operational issues and situations and equipping them with the ability to analyze problems and develop, propose and implement strategic solutions. Topics covered include leadership, strategic planning, international tourism, organizational behavior, communication, ethics, etiquette, human resource management, hospitality security and guest service, among others. Previous working knowledge of the hospitality industry gained through academic studies and practical experience is helpful but not required.
Corporate Analysis: This course provides an organizational exploration of The Walt Disney Company and covers a variety of topics including its corporate history, structure, governance, performance, and culture. In addition, students will learn more about our Company's concepts around innovation & technology, globalization, history & heritage, community responsibility, and diversity & inclusion.
Corporate Communication: This course is designed to introduce the students to the purpose and significance of communication within an organization at many levels. Students will learn both the why and how of communicative techniques as organizations interface with customers, employees and the public.
Creativity & Innovation: Gaining the Edge: This course introduces students to the main theories of Creativity and Innovation. Students will learn various tools to promote creativity within themselves and others, processes to increase innovation, how to contribute to a creative team, how to manage creativity and how to establish a culture of creativity within an organization. As a result, students should have greater understanding of and appreciation for the creative/innovative process and be better able to harness and direct those forces for themselves and other
Experiential Learning: The Disney Experiential Learning Course combines academic classroom education with on-site learning opportunities across the Walt Disney World Resort property. Participants study theories of adult education, experiential learning and the role of learning in a corporate environment. Directed activities include diversity, self-directed learning, career exploration, community volunteer activities and the exploration of education in entertainment.
Human Resource Management: This course provides an overview of fundamental human resource management in a corporate setting. The focus is on the fundamentals of Human Resource Management. Topics covered include Equal Employment Opportunity; employee rights and labor relations; recruiting and the foundations of selection; employee development; performance evaluation; and rewards, benefits, safety and health programs.
Marketing You: Through participation in this course students learn how to market their skills of communication, customer service, problem solving, conflict resolution, decision-making, self-management, and creative thinking. Key elements include the development of a career focus and a personal marketing plan that encompasses the creation of a cover letter, résumé, and networking strategy.
Organizational Leadership: This course analyzes the universal principles of leadership theory and their application within a personal and corporate environment. Instruction is designed to build repeatable and transferable leadership knowledge and skills
Professional Development Series:
Engineering: The Engineering Professional Development Study offers Engineering students the unique opportunity to explore technical careers at the Walt Disney World® Resort. Disney Engineering professionals share real-world experiences in areas such as Transportation Maintenance, Energy Services, Ride and Show Engineering, and Central Shops. This program consists of eight sessions lasting two to three hours in length.
Entertainment Show Production: The Entertainment Show Production Professional Development Study offers students majoring in performing arts, theater or show production an opportunity to explore how Walt Disney World Resort develops, implements and maintains their productions. Specific topics include Business Planning & Creative Investigation, Concept Development, Show Development, Production & Opening, and Operations. This program consists of eight sessions lasting two to three hours in length.
Finance: The Finance Professional Development Study offers Business & Accounting students an opportunity to explore how specific organizational units are managed. Specific topics include Forecasting & Trend Analysis, Operating & Capital Planning, and Pro Forma Development. This program consists of eight sessions lasting two to three hours in length.
Security: The Security Professional Development Study is designed to engage students in the field of Security and how it is applied at the Walt Disney World Resort. Applicable majors for this program would include Criminal Justice, Criminology, Law Enforcement, Psychology, Sociology, and Political Science. Samplings of the topics included in this program are Fraud & Loss Prevention, Emergency Management, Incident Command, and Event Security.
Exploration Series
Exploring Disney Heritage:
Take a journey back in time discovering the roots of The Walt Disney Company. Learn about Walt's vision through exploring historical milestones.
Exploring Guest Service at the Walt Disney World Resort:
Hospitality is the hallmark of the Walt Disney World Resort. Through our theme parks and resorts, we strive to satisfy and delight our Guests in the world's most hospitable vacation destination. In this DES, you will:
•Investigate our multi-faceted approach to providing world class hospitality.
•Discuss how we anticipate and respond to the changing tastes of our Guests.
•Cite ways we cultivate a competitive advantage.
•Understand the applicability of customer service, loyalty and profit.
Exploring Leadership at the Walt Disney World Resort:
Discover how our leaders balance the needs of Cast, Guest and business to create the most magical place on earth. In this DES, you will:
•Assess how our leaders balance the needs of Cast, Guest and business to create the most magical place on earth.
•Compare and contrast leadership philosophies of our top leaders.
•Define the crucial components of Disney leadership.
•Recognize the leadership skills you already possess.
Exploring Marketing at the Walt Disney World Resort:
Gain a deeper understanding of how we maintain customer loyalty by both staying true to our brand and marketing our new Guest experiences. In this DES, you will:
•Identify ways we maintain Guest loyalty by providing new experiences that strengthen our brand.
•Report on the decision making process by which we determine whether to change, maintain or enhance.
•Differentiate the application of the marketing strategies as applied to the Disney Vacation Club®, Disney Cruise Line® and Corporate Alliances.
Exploring People Management at the Walt Disney World Resort:
Human Resources (HR) plays a huge role in developing the over 50,000 employees and Cast Members of the Walt Disney World Resort. In this DES, you will:
•Differentiate the ways we create a fun and supportive environment for our Cast.
•Define methods of motivating Cast Members who perform the same role day after day.
•Understand the concept of productivity as it relates to Guest, Cast and business.
•Examine coaching and feedback models used to help our Cast be successful.
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